In 2015, Whirlpool issued a safety warning about millions of dryers after it acquired the Hotpoint and Indesit brands and discovered some machines had a fault which made them a fire risk. The machines in question need a fix to make them safe to use.
The affected brands are Hotpoint, Creda, Indesit, Proline and Swan.
Whirlpool has been modifying the affected products to make them safe, but under the recall consumers with unmodified, affected tumble dryers will be entitled to a new replacement machine. This will be delivered and installed, with the old one removed, all at no cost.
The Office for Product Safety and Standards (OPSS) said Whirlpool had also agreed to deliver wide ranging publicity of the product recall aimed at reaching affected consumers and driving up awareness, guarantee no charges for delivery, installation or removal of machines and provide the OPSS with “timely” reporting of progress.
Earlier this month the firm admitted the number of faulty tumble dryers in homes across the country could be far higher than first thought, with company execs telling the Business, Energy and Industrial Strategy Committee that the figure could be as high as 800,000.