My bag hasn’t arrived – what can I do?
If you’ve arrived at your destination but your bags haven’t, British Airways says you’ll be reunited with your luggage “as soon as possible”.
You should get an email or text from BA letting you know your bag’s been delayed – but if you haven’t heard anything, you should report your missing bag to a member of staff at the airport or using BA’s online form (you’ll need your booking reference and the numbers on your checked baggage receipt).
In the meantime, if you have to buy any essentials such as toiletries because your bag’s been delayed, make sure you keep any receipts so you can claim back the costs later.
You’ll also be able to claim for any damage to your bag or its contents, any missing items, or for any baggage that’s missing for more than 21 days.
You can make a claim via the British Airways website.